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Working with files : Reporting problems

Reporting problems

In order to direct our efforts to solving the problems that affect users the most, Simile includes an error reporting tool to send information on problems to Simulistics over the Internet. In order to use the tool, you must have a connection to the Internet, and your model must not be confidential. The data sent to Simulistics includes parts of the model file, as well as information on the logical commands that were being executed at the immediately before the problem. Although we use the data you send only to help improve Simile, we would not wish to receive parts of models that you consider confidential.

All data are collected anonymously. If you wish to receive technical support for a particular problem, please contact us directly.

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